1. Information We Collect
We collect information you give us directly and a small amount of information automatically when you use our website.
Information you provide to us:
- Contact form submissions, your name, phone number, email address, and the message you send us when you request a quote or ask a question.
- Cost estimator responses, your name, phone number, email address, the type of service you're interested in, and details about your project (size, scope, timeline, budget range, photos you choose to attach).
- Project submission portal, photos and project notes uploaded by our own team members through a password-protected portal. This portal is not for the public.
Information collected automatically:
- Standard web analytics, including pages visited, referring website, browser type and version, device type, and approximate location based on your IP address.
- Cookies and similar technologies used for basic site functionality (keeping you signed in to the staff portal, remembering preferences, and measuring traffic).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, schedule consultations, and prepare quotes.
- Generate ballpark estimates through our cost estimator tool.
- Improve our website, services, and customer experience.
- Operate and secure our staff project submission portal.
- Comply with legal obligations and enforce our terms.
We do not use your information for advertising targeting, profiling, or automated decision-making that produces legal effects.
3. Information Sharing and Disclosure
We do not sell your personal information. We do not share it with advertisers or data brokers.
We share information only with the service providers who help us operate this website and our business:
- Hosting and database providers that store website data and form submissions on our behalf.
- Email and messaging providers we use to deliver quotes and respond to inquiries.
- Analytics providers that help us understand site traffic in aggregate.
We may also disclose information when required by law, in response to a valid legal request, or to protect our rights, property, or safety.
4. Data Storage and Security
Your information is stored on secure, industry-standard cloud infrastructure operated by our hosting and database providers. We use reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or loss.
No system is perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security.
We retain contact form submissions and estimator responses for as long as needed to follow up on your project, and after that for a reasonable period for our business records.
5. Cookies and Tracking
We use a small number of cookies for:
- Keeping authenticated staff members signed in to the project submission portal.
- Remembering basic site preferences.
- Measuring overall site traffic and performance.
You can disable cookies in your browser settings. Some parts of the site, such as the staff portal, may not work correctly without them.
We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking.
6. Your Rights and Choices
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information, subject to legal exceptions.
- Opt out of any marketing communications.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before acting on your request.
7. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. For significant changes, we will provide a more prominent notice on the website. Continued use of the website after changes are posted means you accept the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
- KC Krew LLC
- Scottsdale, AZ
- Phone: (480) 226-2978
- Website: https://kckrew.com
Or use the contact form on our website.