1. Information We Collect
We collect information you give us directly and a small amount of information automatically when you use our website.
Information you provide to us:
- Contact form submissions, your name, phone number, email address, and the message you send us when you request a quote or ask a question.
- Text messaging (SMS) information, your mobile phone number and a record of your SMS consent (date, time, and the form you used).
- Project submission portal, photos and project notes uploaded by our own team members through a password-protected portal. This portal is not for the public.
Information collected automatically:
- Standard web analytics, including pages visited, referring website, browser type and version, device type, and approximate location based on your IP address.
- Cookies and similar technologies used for basic site functionality (keeping you signed in to the staff portal, remembering preferences, and measuring traffic).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, learn about your project, and prepare quotes.
- Send you the text messages you agreed to receive, such as responses to your inquiry, consultation scheduling and reminders, quote follow-ups, and project updates, and promotional messages only if you separately opted in.
- Improve our website, services, and customer experience.
- Operate and secure our staff project submission portal.
- Comply with legal obligations and enforce our terms.
We do not use your information for automated decision-making that produces legal effects.
3. How We Handle Your Information
We do not sell your personal information. We use hosting, database, email, messaging, and analytics providers to operate this website and our business on our behalf. We may also disclose information when required by law, in response to a valid legal request, or to protect our rights, property, or safety.
4. SMS / Text Messaging
When you enter your mobile phone number on our website forms and check an SMS consent box, we collect your number and a record of your consent so we can text you about your inquiry and project. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency varies. Message & data rates may apply. Reply STOP at any time to opt out, or reply HELP for help. Consent to receive text messages is not a condition of purchase.
5. Data Storage and Security
Your information is stored on secure, industry-standard cloud infrastructure operated by our hosting and database providers. We use reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or loss.
No system is perfectly secure. While we work hard to protect your information, we cannot guarantee absolute security.
We retain contact form submissions for as long as needed to follow up on your project, and after that for a reasonable period for our business records.
6. Cookies and Tracking
We use a small number of cookies for:
- Keeping authenticated staff members signed in to the project submission portal.
- Remembering basic site preferences.
- Measuring overall site traffic and performance.
You can disable cookies in your browser settings. Some parts of the site, such as the staff portal, may not work correctly without them.
We use advertising measurement pixels to record page visits and completed quote requests, build advertising audiences, and measure campaign performance.
7. Your Rights and Choices
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information, subject to legal exceptions.
- Opt out of any marketing communications.
- Opt out of text messages at any time by replying STOP.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before acting on your request.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. For significant changes, we will provide a more prominent notice on the website. Continued use of the website after changes are posted means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out:
- KC Krew LLC
- Scottsdale, AZ 85260
- Phone: (480) 226-2978
- Email: kckrew1@yahoo.com
- Website: https://kckrew.com
Or use the contact form on our website.